Terms and Conditions

At NASA Lights (nasalights.com), we take pride in providing North America's leading searchlight solutions. Please read our refund policy carefully.

1. EQUIPMENT SALES

Searchlights are specialty industrial equipment and often built-to-order.

You have 7 days from delivery to report any shipping damage or manufacturing defect. You must email us at sales@nasalights.com with photos and your invoice number.
If equipment is damaged in transit or defective, we will repair, replace, or refund at our discretion.
After 7 days, all sales are final.
If we authorize a return for non-defective equipment, a 25% restocking fee applies. Equipment must be unused and in original packaging. Buyer pays all return shipping and insurance.
Custom builds, GOBO and projector systems, and special orders are non-refundable once production has started.

2. RENTALS

Our rental service includes setup, operation, and breakdown.

All rental jobs must be paid in advance and is required to reserve your date.
Weather: We operate rain or shine. If we determine it is unsafe to operate due to heavy rain, high winds or lightning, we will reschedule at no charge.
If we fail to provide service due to our own equipment failure, you receive a full refund for that night.

3. SERVICE, REPAIRS AND PARTS

Parts sales are final. Defective parts under warranty will be replaced. No refunds on electrical parts after installation.
Repair deposits are non-refundable once diagnostic work has begun.

4. HOW TO REQUEST A REFUND

Email sales@nasalights.com with:

We respond within 2 business days. Approved refunds are issued to the original payment method within 10-15 business days.

Last updated: October 8, 2026